Associate Analyst

This position is based in Mérida, Yucatán, México. If you do not live in/around Merida, and are still interested in this position, relocation will be required within 60 days of accepting this position. Verato will provide a relocation bonus of $42,500 MNX pesos to help with your move.

About the Position

The Associate Support Analyst serves as a key member of the Support Team providing technical support, data analysis, and issue resolution for Verato customers. This Customer Experience role requires strong analytical and communication skills, a customer-first mindset, and the ability to collaborate across Support, Product, Engineering, and Sales teams to ensure customer success.

Key Responsibilities

• Deliver timely and effective support by responding to customer tickets, calls, and incidents while assessing priority and severity levels.
• Troubleshoot customer issues and collaborate with Customer Experience, Product, and Eng...