Job Description
Position Overview
The Assoc EUC Engineer provides technical support, troubleshoots and resolves simple technical issues, and responds to help requests. He/She identifies and escalates simple issues to a higher level position. He/She installs computer hardware, repairs software and runs diagnostic programs. He/She documents service repairs and trains users as needed. He/She generates routine reports in the required format and develops an understanding of business needs or technical requirements.
He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He/She displays willingness to learn and is committed to provide service level excellence in everything that he/she does. He/She is able to articulate effectively and works well within a team.
Role & Responsibilities
BAU Support
Diagnosing and resolving hardware, software, and network issues for end-users.
VIP support
Level 3 support and handle vendor...
The Assoc EUC Engineer provides technical support, troubleshoots and resolves simple technical issues, and responds to help requests. He/She identifies and escalates simple issues to a higher level position. He/She installs computer hardware, repairs software and runs diagnostic programs. He/She documents service repairs and trains users as needed. He/She generates routine reports in the required format and develops an understanding of business needs or technical requirements.
He/She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He/She displays willingness to learn and is committed to provide service level excellence in everything that he/she does. He/She is able to articulate effectively and works well within a team.
Role & Responsibilities
BAU Support
Diagnosing and resolving hardware, software, and network issues for end-users.
VIP support
Level 3 support and handle vendor...
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