Job Description
- Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
- Regularly engage with clients to understand their specific needs, expectations, and concerns. This can be done through surveys, feedback sessions, or regular meetings.
- Implement proactive and preventive maintenance programs to reduce downtime, minimize disruptions, and enhance facility efficiency.
- Establish clear SOPs and performance benchmarks to ensure services are delivered consistently and meet high-quality standards.
- Support compliance with audit and compliance standards in facility management, financial management, and operational policies and procedures. Adhering to Preventive Maintenance Schedules.
- Ensuring that all vendor contracts comply with client procurement and contract management policies. This includes verifying that vendor payments, contract terms, and performance meet agreed standards. <...
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