Job Description
In this role, you will:
- Execute and monitor the end-to-end operational control framework across GLS Operations products and processes.
- Conduct periodic control reviews, process health checks, and risk assessments to identify control gaps, process breaks, and improvement opportunities.
- Monitor KRIs, control metrics, operational losses, and incidents; elevate material risks/issues with clear mitigation options.
- Investigate incidents, lead root cause analysis, and drive timely corrective and preventive actions with measurable remediation milestones.
- Track and coordinate closure of audit findings, regulatory actions, self‑identified issues, and remediation plans; support RCSA, control testing, and evidence requirements.
- Own and run governance forums and cadences (governance working groups and weekly/monthly MI reviews): agenda, papers, minutes, decisions, action tracking, and consistent artefacts (ToR, RACI, logs).
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