Job Description

Key Responsibilities

  • Drive store performance to achieve and exceed sales targets.

  • Maximize income streams through effective promotion of add-ons, GP, and other revenue channels.

  • Ensure consistent implementation of merchandising and marketing standards.

  • Attract and retain a strong and loyal customer base.

  • Oversee inventory controls and ensure effective stock management.

  • Monitor store performance in line with stock availability and customer demand.

  • Ensure exceptional customer experiences that exceed expectations.

  • Review and act on Mystery Shopper reports and customer feedback.

  • Resolve product and service-related complaints quickly and effectively.

  • Lead by example in reinforcing a customer-first culture among staff.

  • <...

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