Assistant Spa Manager

• Develop and implement strategies to achieve revenue targets for service revenue, retail sales, and enhancements.
• Set individual and team targets based on monthly and yearly goals, analyzing data to determine what needs to be achieved in each category.
• Monitor performance through daily, weekly, and monthly KPI reports, adjusting strategies as needed to ensure targets are met.
• Motivate and guide the team to upsell enhancements and cross-sell retail products, providing tools and training to achieve goals.
• Analyze revenue data to identify high-performing areas and opportunities for improvement.

Customer Experience

• Lead, supervise, and inspire the spa team to deliver outstanding customer service to all guests.
• Handle guest complaints promptly and professionally, aiming for resolution within 24 hours.
• Train and empower the team to address client feedback effectively and make on‑the‑spot de...