Job Description

About the role

Overall, Purpose of the Job:


To directly lead, coordinate and drive the bespoke fulfilment of requests and services to the highest level of quality. To drive performance with a mind-set of creating the best possible experience to all users of our Service Delivery unit. To enable the delivery of white glove service to affluent and high net worth segments across the globe.


OVERVIEW

  • The Assistant Service Delivery Manager, Aspire Lifestyles Japan is responsible for the day-to-day management of people, customer requests and systems to ensure KPI’s and Service Levels are met.

  • The keys to success are the ability to operate in a fast-paced environment and being resourceful to meet the ever-changing needs and demands of customers. 

  • Collaboration and coordination will be essential between management and peers worldwide as well as functional heads such as Sales, Finance, Partnersh...

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