Assistant Quality Manager - KPO

Position Title Assistant Manager – Quality Tier Role The Assistant Manager – Quality is responsible for driving quality excellence across assigned projects by implementing quality frameworks, monitoring process adherence, supporting continuous improvement initiatives, and ensuring compliance with organizational and client quality standards. The role partners with Operations, Training, and Process Excellence teams to improve quality performance, reduce defects, and foster a culture of operational excellence. Key Responsibilities Support the implementation and execution of quality control frameworks across assigned projects. Monitor quality metrics and identify opportunities for process improvement and defect reduction. Conduct regular audits, analyze quality trends, and recommend corrective and preventive actions (CAPA). Ensure adherence to client requirements, internal quality standards, SOPs, and compliance guidelines. Assist in implementing Lean, Six Sigma, and continuous improvement...