Job Description
GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month.
ESSENTIAL DUTIES & RESPONSIBILITIES:
· Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters
· Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
· Assist in providing direction to janitorial service
· Instill a sense of common respon...
ESSENTIAL DUTIES & RESPONSIBILITIES:
· Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters
· Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
· Assist in providing direction to janitorial service
· Instill a sense of common respon...
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