Assistant Operations Manager

Job Summary:

We are seeking a dynamic and experienced Assistant Operations Manager to join our team. The ideal candidate will be responsible for overseeing daily operations, ensuring process efficiency, and driving team performance to meet business objectives. The role demands a keen understanding of healthcare outsourcing services, compliance regulations, and customer service excellence.

-Work full Onsite
-Medellín, El Poblado

Key Responsibilities:

• Assist the Operations Manager in managing day-to-day operations to ensure smooth workflow and service delivery.
• Monitor and analyze key performance indicators (KPIs) and implement strategies to optimize productivity and quality.
• Ensure compliance with healthcare industry regulations such as HIPAA and other relevant guidelines.
• Lead, mentor, and develop a team of supervisors and agents to achieve operational excellence.
• Handle escalations, resolve customer complaints,...