Assistant Operations Manager

Job Title: Operations Assistant Manager

Account: Insurance

Salary: up to 65K (please endorse even if 70-75K)

Work location/Set up: Onsite at Alabang

Shift Schedule: GY

HC: 1

SD: 13-Feb

Qualifications :

•Bachelor's degree preferred; equivalent work experience accepted.

•At least 2 years of pure insurance experience (billing, account management, or policy servicing).

•Minimum 2–3 years of contact center experience, with at least 1 year in a leadership/supervisory role.

•Strong knowledge of insurance billing processes and ECC account management.

•Excellent analytical, communication, and documentation skills.

•Proficiency in MS Office, QA tools, and CRM/contact center systems.

•Detail-oriented with the ability to identify trends and recommend solutions.

•Must have prior BPO experience.