Job Description

Job Description

Role: ITSM Manager - Data Analytics

Location: Onsite/ Ireland-Dublin

Who are we looking for?

We are looking for 10+ years’ experience in ITSM (IT Service Management) to manage the end-to-end delivery, design, and support of IT services, ensuring to align with business needs using frameworks like ITIL.

Technical Skills:

  • 10+ years of experience in ITSM to manage designing, implementing, and improving ITIL-based processes such as incident management, change management, and service requests.
  • Well versed in ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) capabilities
  • Strong understanding of ITIL methodologies, ServiceNow/Jira tools
  • Strong communicator who can collaborate effectively with technical and non-technical stakeholders
  • Communication skills, especially for explaining technical concepts to nontechnical...

    • Ready to Apply?

    Take the next step in your AI career. Submit your application to Mphasis today.

    Submit Application