Assistant Operations Manager, Commercial Customer Care

We're looking for an Assistant Operations Manager to lead our Commercial Customer Care team and drive exceptional customer experiences.
You'll guide daily operations, coach your team to excellence, and ensure every customer interaction strengthens loyalty and satisfaction.
What will you do?
* Lead and develop your team through coaching, performance management, and fostering a culture of continuous improvement
* Oversee resolution of customer inquiries, orders, and service requests across multiple channels with efficiency and care
* Collaborate with cross-functional teams to address escalated issues and implement solutions that enhance customer satisfaction
* Analyze customer feedback and service data to identify root causes and drive meaningful experience improvements
Required skills:
* Coaching - advanced level; developing team capabilities and driving performance through effective feedback and ...