Job Description
Overall Role
The Assistant Manager – Workplace Experience is responsible for leading and overseeing the delivery of workplace services to ensure a consistently high standard of occupant and guest experience. This role requires a proactive approach, attention to detail, and a commitment to maintaining safe working practices. The Assistant Manager will drive alignment across the Workplace Experience team, vendor partners, and other stakeholders to achieve customer delight and operational excellence.
Key Responsibilities
Leadership & Team Management
The Assistant Manager – Workplace Experience is responsible for leading and overseeing the delivery of workplace services to ensure a consistently high standard of occupant and guest experience. This role requires a proactive approach, attention to detail, and a commitment to maintaining safe working practices. The Assistant Manager will drive alignment across the Workplace Experience team, vendor partners, and other stakeholders to achieve customer delight and operational excellence.
Key Responsibilities
Leadership & Team Management
- Lead, mentor, and develop the Workplace Experience team, including Workplace Experience Enablers.
- Set clear performance criteria and conduct regular staff performance reviews in line with Individual Performance Management.
- Foster a culture of continuous improvement, agility, and customer-centric service delivery.
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