Job Description
We are seeking a highly organized and detail-oriented and seasoned WFM Leader to join our team. The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring accuracy, efficiency, and timely reporting.
Summary of Responsibilities:
Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.
Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
Protects the organization's assets thru upholding the principles of the Quality Information Secur...
Summary of Responsibilities:
Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc.
Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all times
Creates, maintains and updates the Capacity plan and ensures that staffing requirements, seat requirements and logistics are being delivered while balancing cost and performance
Generates/reviews schedules accordingly to meet the business requirements enabling superior customer service
Protects the organization's assets thru upholding the principles of the Quality Information Secur...
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