Job Description

Responsibilities

  • The user is responsible to process all back office transactions namely-Set up of accounts, scanning, New business, prepping accounts, research for UW etc.
  • Primarily responsible for processing transactions as per the SLAs outlined by the client
  • Ensure that all the transactions are processed as per defined and documented desktop procedures
  • Ensure that the assigned targets in accordance with SLA are met
  • Ensure that the quality of the transactions is compliant with predefined parameters
  • Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
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