Assistant Manager-Technology (Bogotá)

The user is responsible for processing all back‑office transactions, including account setup, scanning, new business, account preparation, and research for underwriting, etc. This role primarily processes transactions according to the SLAs outlined by the client, ensures transactions are processed per defined desktop procedures, meets assigned targets in accordance with SLA, and maintains quality of transactions in compliance with predefined parameters. The employee must work within strict deadlines, continually striving to exceed expectations for all process metrics and customer satisfaction measures.

Responsibilities

• Data entry.
• Copying information from one screen/source to another.
• Adhere to a standard processing approach in almost all scenarios.
• Expect very short training and ramp time (0–5 days).
• Maintain a very low average handling time (0–5 minutes) for processing.

Qualifications

• Bachelor'...