Assistant Manager

Overview

You’ll be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest.

Responsibilities

• 1. Leading Front Office Division & Spearheading Operational Task of the Property
• Champions the brand’s service vision for product and service delivery.
• Be assertive. Communicate clear and consistent message regarding departmental goals to produce desired results.
• Take charge to make and execute the necessary decisions to keep property moving forward toward achievement of goals.
• Keep everything in check. Monitor and promote room rates, specials, and promotions at the property.
• Say ‘NO!’ to trouble. Ensure full compliance to property operating controls. Standard Operating Procedures (SOPs), policies, procedures and service standards.
• 2. Managing Profitability
• Use th...