Job Description
Job Purpose
To manage end-to-end return, inspection, segregation, rework, inventory control, and dispatch operations while ensuring productivity, quality compliance, inventory accuracy, and timely closure of customer returns and rework activities
Key Responsibilities
Return Operations
- Manage inward processing of customer returns from all warehouses and marketplaces
- Ensure timely unloading, verification, and system posting of returned products
- Monitor daily return volumes and maintain turnaround time (TAT) targets
- Coordinate with warehouse, quality, and supply chain teams for smooth return processing. Ensure accurate product segregation based on repairability, resale eligibility
Rework Operation
- Plan and execute daily rework activities to achieve productivity and output targets
- Monitor manpower utilization and optimize resource allocation.
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