Assistant Manager Reservations

Key Duties

• Promptly answer all requests for reservations and record them accurately
• Constant upkeep of Opera Reservations system through updating of rates systems, validity dates, mail messages, availability control
• Check no shows from previous day and give details to Assistant Front Office Manager for processing and follow up
• Ensure all reservations loaded into the PMS system are up to date
• Closely scrutinise reservations relating to regular clients to ensure all information is correct resulting in minimal check in time
• Monitor occupancy for upcoming weeks, when stop sell is necessary input date into PMS and advise Front Office, Telephones and ARS allotment holders
• Create group masters and update group information as it is received eg. Rooming list, arrival, meals, follow up on information if not received.  Liaise with other departments to ensure group requirements...