Assistant Manager - Process Training

Core Responsibilities:

• Conduct New Hire Training Batches
• Conduct Refresher Training Batches
• Creation of Process Documents
• Update Process Manuals
• Sending Process updates to the operations floor and vendor partners
• Conducting Fortnightly Online Assessments
• Call Analysis - Detractor, Passive Promoter
• Taking Calls for Process improvement
• Maintaining Training MIS
• Participating in Weekly Call Calibrations with Partners
• Ensure quality based intervention.
• Ensure that Process quality and training is delivered effectively in the stipulated timelines.
• Evaluate process quality and take corrective actions which should be tangible.
• Evaluate effectiveness of T D interventions
• Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires.
• Design and develop Quality framework.
• Ensure uniform quality of training being...