Assistant Manager, Policy Servicing

Key Accountabilities

• Managing day-to-day policy/ certificate servicing operations input & outputs activities deliverables to meet within the agreed process SLA and turnaround time.
• Approver and Authoriser for the policy/ certificate transactions accordance to the authority limit.
• Effective resource planning for processing activities, adhoc requests, projects, UAT support and others business requirements.
• Makes recommendations on how to improve the effectiveness, efficiency and delivery of services through the use of technology and technical methods and methodologies
• To timely review any processing errors and analyze the operational impact and control measures (Preventive, Detective & Reactive) and elevate to management
• Recognizes opportunities for business change, communicates them persuasively to appropriate stakeholders
• Provides deep specialist consultancy, guidance and support in their specific special...