Job Description

Hybrid setup: 3x Onsite

Location: MOA Pasay

Schedule: Shifting schedule / Night shift (no fixed weekends off)

Requirements:

  • College Graduate
  • At least have 2 years Team Lead background experience
  • A valid PHRN License

Job Responsibilities:

  • Utilization Management
  • Oversee and manage day-to-day operations to ensure all metrics are met, revenues are maximized, and team performance is monitored as per agreed KPIs
  • Communicate productivity expectations, balance workload (e.g., daily team meetings to discuss new updates), monitor efficiency, and initiate control measures to minimize workload variances over time
  • Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
  • Provide coaching and feedback to team members to enable performance impro...

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