Job Description

Job Purpose

To efficiently manage Technology End User Services to achieve enhanced End user experience in end point solutions. Responsibility includes managing a team of IT support professionals, supervisors/team leads (Field Engineers) and Enterprise Desktop

management.

Key Result Areas

  1. Manage the Onsite IT Support Services, IT Workshop & Logistics of Mashreq covering services across all its offices in MGN & DRB Pakistan.
  2. Including compliance & ownership of corporate desktop policy
  3. Ensure SLA compliance as per organization standards.
  4. Manage IT relationship with Retail Banking group, Corporate & Investment Banking group, Operation s, Treasury & Capital Markets among other business groups within Mashreq.
  5. Single point of contact from Technology for all end user computing related business requirements, support requests and escalations
  6. Interface between IT Application teams and business units to ensure timely ...

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