Job Description
Job Description
- Oversee all aspects of in-room dining operations to ensure exceptional guest experiences and service excellence
- Manage and supervise the in-room dining team, including scheduling, training, performance management, and professional development
- Ensure consistent delivery of high-quality food and beverage service in accordance with Fairmont standards and brand guidelines
- Monitor operational efficiency, including order accuracy, delivery times, and guest satisfaction metrics
- Maintain strict adherence to food safety, hygiene, and health regulations across all in-room dining operations
- Collaborate with the culinary team to develop and refine in-room dining menus that align with guest preferences and seasonal offerings
- Manage inventory levels, food costs, and portion control to optimise profitability whilst maintaining quality standards
- Handle guest complaints and concerns professionally, imp...
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