Job Description

OUTBOUND SALES (Banking Experience mandatory) !!

Roles and responsibilities:

  • Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines
  • CSAT, NPS, Attrition, Shrinkage, Performance Management- Top Quartile, Bottom Quartile Management
  • Encourage And Motivate Team To Meet Organizational Goals
  • Develop Team Skill Sets And Manage Personal Development Goals For The Team
  • Proactively Updates On New Procedure
  • Responsible For Staff Retention Within The Team
  • Presents Detailed Information And Responds To Questions From Managers, Clients And Customers
  • Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor
  • Responsible For Feedback And Coaching
  • Good MS Office Knowledge
  • Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client
  • Will Be Responsible For Hourly & Daily Performa...

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