Job Description
OUTBOUND SALES (Banking Experience mandatory) !!
Roles and responsibilities:
- Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines
- CSAT, NPS, Attrition, Shrinkage, Performance Management- Top Quartile, Bottom Quartile Management
- Encourage And Motivate Team To Meet Organizational Goals
- Develop Team Skill Sets And Manage Personal Development Goals For The Team
- Proactively Updates On New Procedure
- Responsible For Staff Retention Within The Team
- Presents Detailed Information And Responds To Questions From Managers, Clients And Customers
- Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor
- Responsible For Feedback And Coaching
- Good MS Office Knowledge
- Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client
- Will Be Responsible For Hourly & Daily Performa...
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