Assistant Manager Operations

Role Description

This is a full-time, on-site position based in Lahore, where the Assistant Manager Operations will contribute to driving efficiency and productivity within the BPO sector. Responsibilities include overseeing daily operations, managing team performance, optimizing processes, ensuring compliance with company policies, collaborating with cross-functional teams, and ensuring client satisfaction. Additionally, the role involves developing and implementing operational strategies to achieve organizational goals.

Key Responsibilities:

Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).

Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.

Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.

Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvemen...