Assistant Manager Operations

Job Title: Assistant Manager Call Center Operations

Location: Lahore, Pakistan

Department: BPO Operations

Working Hours: Rotational Shifts

Are you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.

Key Responsibilities:

Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).

Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.

Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.

Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plan...