Assistant Manager - Operations (Flight Business)

Role:

We are seeking a highly driven and detail-oriented professional to take end-to-end ownership of flight operations. This is a high-intensity, execution-focused role ideal for someone with strong operational discipline, the ability to manage high transaction volumes, and a hands-on approach.

The candidate will work closely with airline partners for refund and no-show recovery, drive closure of operational cases, and resolve customer issues in real-time to ensure a seamless post-booking experience.

Responsibilities

• Ensure accurate and timely processing of refund and no-show recovery in coordination with airline partners and internal teams.
• Track pending  refund/No show cases, follow up continuously, and drive closure of all operational backlogs.
• Maintain operational SLAs and improve TAT across all key workflows.
• Own the complete process for refund...