Assistant Manager - Operations

Develop and nurture operational teams across various functions in alignment with the organizational structure, including operations supervisors, system superusers, outbound and inbound leaders, among others.

Conduct prompt evaluations of supervisors to ensure their proficiency in steering the team towards operational KPI achievement, recognizing their pivotal role in swiftly stabilizing new operations.

Facilitate training initiatives and foster the growth of team members to attain career development objectives.

Work with the DC Manager to manage the surge in volume during peak seasons, which may escalate to 5-10 times the daily volume.

Lead and facilitate training sessions for team members to grasp intricate operational processes and systems, fostering a comprehensive understanding of the client’s KPIs and operational mod...