Assistant manager - operations - business collections - south africa

Overview

Assistant Manager - Operations - Business Collections - South Africa

WNS Cape Town, Western Cape, South Africa

Job Description

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Senior Associates to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

Responsibilities To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programs. To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organization that will be affected by a programme. To practice due diligence when interpreting and reporting of data, as well as to improve team performance a...