Job Description
Location:
Noida, India
Shift:
US Shift (Night Shift)
Role Overview
We are looking for an experienced
Assistant Manager – Banking Backend Operations
to support operational delivery for US banking clients. The role involves managing daily operations, supervising team leaders and analysts, ensuring SLA adherence, and maintaining high levels of quality and compliance.
The candidate should have strong experience in
banking backend processes within a BPO or banking operations environment , along with demonstrated people management and operational governance skills.
Key Responsibilities
Operations Management
Manage day-to-day delivery of
banking backend operations
ensuring adherence to SLAs, productivity targets, and quality standards.
Supervise
Team Leaders and operations staff
handling high-volume banking processes.
Monitor queues, workloads, and turnaround times to ensure timely comp...
Noida, India
Shift:
US Shift (Night Shift)
Role Overview
We are looking for an experienced
Assistant Manager – Banking Backend Operations
to support operational delivery for US banking clients. The role involves managing daily operations, supervising team leaders and analysts, ensuring SLA adherence, and maintaining high levels of quality and compliance.
The candidate should have strong experience in
banking backend processes within a BPO or banking operations environment , along with demonstrated people management and operational governance skills.
Key Responsibilities
Operations Management
Manage day-to-day delivery of
banking backend operations
ensuring adherence to SLAs, productivity targets, and quality standards.
Supervise
Team Leaders and operations staff
handling high-volume banking processes.
Monitor queues, workloads, and turnaround times to ensure timely comp...
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