Job Description
Job Title: Assistant Manager
Job Type: Full Time
Grade: F1
Function/Department: Operations
Reporting to: Manager-Operations
Role Overview
In this role, you will play a pivotal role in managing and optimizing our collections operations, ensuring timely recovery of outstanding debts, and fostering a high-performance team environment.
Responsibilities
- Serve as a mediator, both indirectly and directly, between the client(s) and Firstsource.
- Achieve monthly client and internal targets while meeting all client-specific requirements.
- Stay informed about and communicate changes in regulations, policies, and procedures.
- Ensure the attainment of Client Quality metrics.
- Formulate action plans to align with departmental and client objectives.
- Provide support to the Deputy General Manager (DGM) in their daily responsibilities.
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