Assistant Manager Learning & Development - Fairmont Agra

The Assistant Manager – Learning & Development is responsible for supporting the design, planning, and execution of world-class learning initiatives for associates . The role ensures continuous improvement in service excellence, operational skills, leadership capabilities, and employee engagement while maintaining luxury hospitality standards.

Key Responsibilities

Training & Development

• Assist in developing and implementing the annual Learning & Development calendar based on business and operational needs.
• Conduct training needs analysis in coordination with department heads.
• Design and deliver training programs related to luxury service standards, guest experience, communication skills, and departmental procedures.
• Facilitate new associate orientation and hotel induction programs.
• Conduct soft skills, behavioral, and service excellence training sessions.
• Support technical training pr...