Assistant Manager - Learning and Development

The Assistant Manager - Training (Service Assurance) is responsible for driving end to end capability development across the Service Assurance organization. This role covers both technical and non technical training including soft skills, behavioral, communication, and language enhancement ensuring teams are well-equipped to deliver superior customer experience. The individual will collaborate closely with Service Assurance Operations, Quality, HR Learning teams, and SMEs to improve performance, process adherence, and service excellence.

Key Responsibilities

1. Technical Training & Capability Development

• Conduct training needs analysis (TNA) for technical roles across Service Assurance.
• Design and deliver modules on network operations, incident management, fault handling, ticketing tools, and telecom technologies.
• Facilitate structured onboarding for new hires with both dom...