Job Description

Responsibilities:

IT Support:

  • Provide first-line technical support for hardware, software, and network issues.

  • Diagnose and resolve IT-related problems via phone, email, or in person.

  • Install, configure, and update software and hardware as needed.

  • Maintain IT documentation, including system configurations and troubleshooting guides.

  • Collaborate with IT teams to ensure smooth system operations and escalate complex issues when necessary.

    • Customer Relations:

  • Act as a point of contact for customer inquiries, complaints, and service requests.

  • Ensure timely resolution of customer issues while maintaining a high level of satisfaction.

  • Provide guidance to customers on the proper use of IT products and services.

  • Maintain and update customer interaction records in CRM systems.

  • Gather customer feedback and provide ...

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