Assistant Manager - GDS Travel

The Assistant Manager – GDS Travel is responsible for leading the day-to-day operations of travel services teams, ensuring the delivery of high-quality reservation, ticketing, and customer support services through Global Distribution Systems (GDS). This role oversees operational performance, drives service excellence, manages client relationships, and develops high-performing teams while ensuring compliance with airline policies, client requirements, and industry standards.

Key Responsibilities

• Manage daily operations of GDS Travel teams, ensuring service level agreements (SLAs), productivity, quality, and customer satisfaction targets are consistently achieved.
• Lead, coach, and develop Team Leaders and travel consultants through regular performance reviews, coaching sessions, and career development initiatives.
• Monitor operational performance using key performance indicators (KPIs) and implement action plans to improve efficiency and service qua...