Job Description

About the role

This role is part of the central Process Excellence team at the corporate office. The mandate

is to diagnose, design, and drive measurable improvements in critical cross-functional

business processes.

This is not a PMO or reporting role. You will operate as an individual contributor who owns

problems end-to-end—from root cause diagnosis to implementation and post-go-live

tracking—working closely with business, operations, and leadership teams.

Reporting Line

Reports to: Head – Process Excellence

Stakeholder Exposure: Regular interaction with CXOs, Business Heads, and functional

leadership

Key Responsibilities

  • Diagnose complex, ambiguous business problems using first-principles thinking, data analysis, and field observation.
  • Design improved processes with clear ownership, controls,...

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