Assistant Manager (Escalation and Resolution)

Together Light is a private holding company dedicated to bringing people together across borders, cultures, and life stages. Through three specialized business units, we support individuals and couples on their journey toward meaningful relationships, new beginnings, and life in the Philippines and United States.

Are You a Calm-Under-Pressure Negotiator Who Can Turn Unhappy Clients Into Loyal Ones?

1) Do you have hands-on experience resolving escalated customer complaints, refund requests, and chargeback disputes?

2) Can you investigate the root cause of a client's dissatisfaction, separate facts from emotions, and negotiate a “win-win” resolution that keeps their business?

3) Are you comfortable drafting settlement agreements and formal resolution emails with precision and professionalism?

4) Can you respond to chargeback notices and retrieval requests within strict deadlines, and build evidence packages that wi...