Assistant Manager EDMS Support

Take end‑to‑end ownership of the Velocity (Microservices) and EDMS application's production support, ensuring system stability, uptime, and reliability.

Monitor system health proactively, identify recurring issues, and drive permanent fixes in collaboration with technical teams.

Ensure timely response and resolution of incidents, service requests, and operational issues within agreed SLAs.

Perform detailed analysis of incidents and problems, identify root causes, and implement preventive actions to avoid recurrence.

Coordinate with development, infrastructure, and vendor teams to ensure effective resolution of complex technical issues.

Maintain accurate documentation of incidents, RCA reports, and knowledge articles to support continuous improvement.

Collaborate closely with business users, product owners, and technology teams to understand issues, communicate updates, and manage expectations.

Ensure clear, concise, and timely communi...