Assistant Manager, Data Analyst

Job Description

Department Purpose
The Customer Lifecycle Management (CLM) team at StarHub is dedicated to understanding, enhancing, and optimizing the end‑to‑end customer journey—from acquisition to retention. Combining data science, business intelligence, customer insights, NPS, and digital analytics, the team ensures StarHub’s offerings align with customer needs, driving loyalty, satisfaction, and growth.

Role Overview
We are seeking a hands‑on analytics leader to transform customer and operational data into actionable experience insights and measurable business impact. Reporting to the Head of Customer Experience and the Head of Data, you will design CX measurement frameworks, build robust data pipelines and dashboards, train and maintain AI models to support actionable insights that lift NPS/CSAT, reduce churn, and improve journey performance.

Key Responsibilities:
1) Customer Experience & Journey Analyti...