Job Description

Create your future with Affin! You too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Responsibilities

Project Management

  • Key liaison for CX transformation matters, tracking and monitoring project progress, consolidating updates from respective units.
  • Lead the implementation of CX transformation strategies, focusing on elevating the Bank's overall customer experience in the Bank.
  • Assist in developing project plans, including timelines, milestones, and deliverables, identifying potential roadblocks and proactively implement solutions to ensure projects/initiatives are completed on time, within its scope and achieving the expected benefits.

Strategic Planning

  • Assist in the development of CX strategies and frameworks aligned with organi...

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