Job Description

ZIDELLO is looking for an experienced Assistant Manager to support and oversee daily customer support operations. The ideal candidate will have strong communication skills, hands-on experience in customer handling, and the ability to manage complaints, returns, and refunds efficiently while supporting WhatsApp customer chats.

Key Responsibilities

  • Handle and resolve customer complaints professionally and timely
  • Manage returns and refunds according to company policies
  • Support and respond to WhatsApp customer queries
  • Assist in supervising daily customer support operations
  • Coordinate with internal teams to ensure customer satisfaction
  • Maintain clear communication with customers and team members

Requirements

  • Proven experience in a customer support or assistant manager role
  • Strong written and verbal communication skills
  • Experience handling complaints, returns, and refunds
  • F...

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