Assistant Manager Customer Support

Key Responsibilities of the Role:
• Life cycle documentation: From Allotment till handover of project.
• Managing customer grievances and tracking status and their resolution within agreed upon
SLAs and TATs.
• Responsible for Customer relation-ship management at project site,
• Responsible for all CRM activity, documentation and MIS at project site.
• Intimation of inspection period to customer and schedule customer appointments for
inspection.
• Carrying out “PRE-DELIVERY INSPECTIONS” of all flats in co-ordination with construction team
and PMG group.
• Pre-delivery inspection and snag list. Communication of snags/defects identified to relevant
department and follow-up for resolution.
• Co-ordination with construction team at site for carrying out Rectification Works that has to
be necessarily undertaken.
• Clear communication of handover procedures to the customer.
• Final Handing over of flats to customers on completion of all the works ...