Assistant Manager - Customer Experience

Job Title: Assistant Manager – CX

Location: MIDC, Andheri East

Experience: Min 5 Years

Website: https://www.lovelocal.in

About LoveLocal:

LoveLocal is India's leading freshness q-commerce app that is revolutionising how India shops locally for fresh groceries by digitizing trusted neighbourhood retailers. LoveLocal specializes in categories where freshness and quality matter — fruits & vegetables, meat & fish, groceries and more.

LoveLocal is looking for an Assistant Manager – Customer Experience to lead and scale our customer support operations. The role requires strong experience in team handling, KPI management, and process excellence across chat and voice support in a high-volume Quick Commerce or E-commerce environment.

Key Responsibilities:

• Manage and lead a large CX team (20–50+ agents) handl...