Job Description

About the Role

:
  • The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics.
  • The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

    • Requirements

    Job Responsibilities: 

    Deliver Budgeted Profit 

    ● Achieve budgeted customer retention, on-time renewal and price Increases for Residential and Commercial customers 

    ● Identifying Renewal Challenges for CCEs/CDEs/CSEs and guiding them with solutions to improve customer renewal. 

    ● Usage of Renewal Portal in Totality & Driving Advance Renewal Process 

    Deliver Budgeted Revenue Growth 

    ● Branch CCE 

    ● Generate referral leads from existing customers 

    ● Revenue generation through referral leads and lost...

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