Job Description
Position Summary
Role and Responsibilities
1. Service Channel Sales Enhancement
Drive revenue growth within service channels, maximizing opportunities for upselling and cross-selling.
Optimize Contact center sales performance (inbound voice & chat, outbound and ePromoter) and Service center channel (walk in service & In homer onsite service) by refining sales scripts, training agents, and improving engagement strategies.
Enhance digital sales channels by working with online business and service digital teams to boost conversions.
Partner with B2B business and related team to drive execution of regional project initiative.
2. Product & Service Management
Develop and implement sales strategies for Mobile Experience products and Home appliance products.
Drive revenue not limit of product sales (device) but activate in service product.
3. Analy...
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