Assistant Manager-Control Tower

Assistant Manager (Control Tower) - Truemeds

Work Location: Truemeds HO – Mumbai

Control Tower Overview

The Control Tower (CT) owns centralized performance monitoring and governance across the Supply Chain

network, with ownership of Reliability, Cost, Speed, and Customer Experience. It tracks business-critical metrics,

enforces SLA adherence, and drives structured escalations to resolve operational deviations.

The CT team drives root-cause analysis, corrective actions with warehouse stakeholders, and ensures standardized

documentation to prevent recurrence and improve network-level execution consistency.

Role Overview

This role is part of the Control Tower team and owns end-to-end FC performance monitoring, SLA adherence, and

execution consistency across the warehouse network. The incumbent will independently drive risk identification,

root-cause resolution, and cross-functional alignment with warehouse and central st...