Job Description
Job description
Purpose of the Role:
The Assistant Manager - Training & Development (T&D) designs and implements comprehensive training programs to develop employee skills and ensure consistency in service excellence. This role focuses on enhancing team capabilities, maintaining high-quality operational standards, and promoting talent retention to drive business growth.
Key Responsibilities and Accountabilities:
1) Training Design and Delivery:
- Design and implement training programs including onboarding, technical skills, customer service, and leadership development.
- Conduct hands-on training sessions for F&B operations, including coffee preparation techniques, product knowledge, and equipment handling.
- Deliver soft skills and professional development programs to enhance team collaboration and customer service excellence.
Ready to Apply?
Take the next step in your AI career. Submit your application to Cafe Coffee Day today.
Submit Application