Job Description
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Language Requirement
The French L1 Support Engineer will provide first-level technical support to French-speaking users, handle incidents and service requests, and ensure timely resolution as per defined SLAs. The role involves basic troubleshooting, ticket management, and effective communication with end users.
Key Responsibilities
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Language Requirement
- French: B2 level or above (mandatory)
- English: Good working proficiency (mandatory)
The French L1 Support Engineer will provide first-level technical support to French-speaking users, handle incidents and service requests, and ensure timely resolution as per defined SLAs. The role involves basic troubleshooting, ticket management, and effective communication with end users.
Key Responsibilities
- Provide L1 technical support to French-speaking users via call, email, and ticketing tools
- Log, track, and manage incidents/service r...
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